Welcome to the Midlands College of Commerce Student Help & Support page.

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This page answers the most common questions students have during their studies. If you cannot find the information you need, please contact your Programme Coordinator for academic guidance or the Academic Office for administrative support.

New Students: Initial Steps

If you have recently joined Midlands College of Commerce, please ensure you have completed the following steps:

• Attend your Induction Session

• Check your Timetable via the Student Portal

• Look out for the Welcome Email from your Programme Coordinator

• Ensure you can access your Student Systems

If you experience any issues during your first weeks, please contact the Academic Office.

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Programme Coordinator

Your Programme Coordinator is your main academic contact throughout your studies. Your Programme Coordinator supports you with:

• Academic progress

• Attendance guidance

• Study advice

• General academic support

Your Programme Coordinator works closely with your teaching team, including Module Leaders and Course Directors, to ensure you receive consistent academic support throughout your studies.

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How do I find my Programme Coordinator?

At the start of the semester:

• Your Programme Coordinator will send a welcome email introducing themselves

• You may see your Programme Coordinator during classes or support sessions

• You can ask your lecturer if you are unsure who your Programme Coordinator is

If you are still unsure, please contact the Academic Office.

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Attendance & Engagement

Midlands College of Commerce supports students to engage consistently with their studies. Regular attendance is important for academic success, and support is available if you are experiencing difficulties.

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What happens if my attendance drops?

If attendance falls below the required level, the following process may take place:

• Attendance warning notification

• Continued monitoring

• Case management meeting

• Possible withdrawal if engagement does not improve

If you are struggling to attend classes, please contact your Programme Coordinator as early as possible.

​Timetable Information

Where can I find my timetable?

Your timetable will be shared by the Academic Office before the start of the semester and will also be available through your student portal.

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Can I change my timetable?

Timetable changes depend on:

• Availability in another group

• Operational capacity

• Academic approval

Students should contact the Academic Office to request a change.

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Registration & Enrolment

Students must complete registration before starting their studies.

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Documents required for registration

Students may need:

• Passport or valid photo ID

• Access to their student email account

• Access to their student portal

Additional documents may be required depending on university requirements.

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Student Finance & Fees

Students who have applied for Student Finance England (SFE) should ensure their application is fully approved.

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Why am I receiving tuition fee invoices?

Invoices may be generated if your Student Finance application has not yet been confirmed by the university. Students should:

• Check their Student Finance account

• Ensure all required documents are submitted

• Contact Student Finance if clarification is needed

If you remain unsure, please contact the Academic Office for guidance.

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Getting Started with Your Systems

Your Programme Coordinator will help you getting started with your systems.

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Academic Support

Academic support is available throughout your studies. Students are encouraged to engage with their Programme Coordinator regularly, not only when difficulties arise. Your Programme Coordinator can support you with:

• Study strategies

• Module concerns

• Academic progress

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Personal Support

Students facing personal difficulties that may affect their studies should speak with their Programme Coordinator. Support is available throughout your studies, and students are encouraged to seek help early where needed.

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Changes to Study

Students considering changes to their studies should first discuss their situation with their Programme Coordinator. Possible options may include:

• Leave of absence

• Interruption of studies

• Withdrawal from the course

Requests must follow the relevant university procedures.

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Student ID & Campus Access

Students must carry their student ID card when attending campus.

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Lost ID card

If you lose your ID card, please contact the Academic Office to request a replacement. A replacement fee may apply.

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Behaviour & Campus Conduct

Students are expected to behave respectfully towards:

• Staff

• Fellow students

• The local community

Failure to follow campus policies may result in disciplinary action.

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Complaints & Academic Appeals

Midlands College of Commerce is committed to providing a supportive learning environment.

 

Informal Concerns

Students are encouraged to raise concerns informally first by speaking with:

• Their Programme Coordinator

• Their lecturer

• The Academic Office

Concerns are normally reviewed and addressed at the point of teaching or programme delivery wherever possible.

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Formal Complaints

If the issue cannot be resolved informally, students may submit a formal complaint following the Midlands College of Commerce Student Complaints Procedure. Students should contact the Academic Office for guidance on how to submit a complaint.

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Academic Appeals

Students who believe an academic decision has been made incorrectly may have the right to submit an academic appeal in accordance with university regulations.

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Who Should I Contact?

If you are unsure who to contact, please use the guide below.

1. Academic progress or study concerns: Programme Coordinator

2. Attendance issues: Programme Coordinator

3. Timetable queries: Academic Office

4. Registration or enrolment: Academic Office / Registry

5. Student portal access: Academic Office

6. Personal difficulties affecting study: Programme Coordinator

7. Complaints or concerns: Academic Office

8. Student finance queries: Academic Office

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Contact Us

Email: admissions@midlandscollegeofcommerce.co.uk

Phone: 0121 630 3005 / 07909 929 853

You can also visit campus to talk directly to the team.

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Let's Connect

Follow us on social media for wellbeing tips, event updates, and student news.

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